Refund policy

Purchasers, who are consumers, are entitled by applicability of the regulations for distance contracts to a right of revoking the contract on condition of the following instructions: 

Purchaser can revoke the order within a revocation period of two weeks without further specification of reasons in written form (e-mail, letter, fax) or by returning the goods to below address on own cost. The revocation period does not start before the delivery and the reception of this instruction. Punctual dispatch suffices to comply with the time limit. The revocation must be declared to: 

3. OG. re.
10969 Berlin, Germany 

In case of an effective revocation, any performance received by one party is to be returned to the respective other, as are benefits derived from such performance, e.g. interest. 

If Purchaser cannot return the goods received in whole or in part or if Purchaser can only return the received goods in a deteriorated state, Purchaser must pay compensation for value insofar. 

There is no duty to pay compensation for value, if the sole cause of deterioration of the good(s) received was the inspection of the respective good(s), as would have been possible in a retail shop. 

For the rest Purchaser can avoid paying compensation for value in respect of deterioration in the good(s) as a result of their/ its proper use, if Purchaser does not use the good(s) the way Purchaser uses Purchaser`s own property and refrain from doing anything that would curtail the value of the good(s). 

If the good(s) delivered correspond to the good(s) Purchaser ordered or Purchaser has not yet reciprocated or provided a contractually agreed partial service at the time of revocation, Purchaser has to bear the costs of return. 

Discounted items are not returnable / refundable, if only there was a mistake from vendor side or the mistake on goods was not clearly indicated as the reason for the discount.

Obligatory refunds of payments must be made within 30 days after sending the revocation or returning the goods. This ends this statement of the rights of withdrawal. This information is intended solely for informational purposes; the original German text is legally binding.) 

End of revocation ! 

After we recieved your return in good condition we will refund your payment to your original payment method.

The above revocation is a juristic need.beyond that,we want to mention that it is our main interest to find an accodant solution to solve any kind of problem or mistake.Please contact us!